Measures to Protect Consumer Interest
Consumer Education Workshops by Service Providers for the Year 2019-20
Publish Date
18-04-2019
Consumer Education Workshops by Service Providers for the Year 2018-19
Publish Date
29-05-2018
Consumers Handbook on Telecommunications-2018 (Hindi Version)
Publish Date
05-05-2018
Consumers Handbook on Telecommunications-2018 (English-Version)
Publish Date
04-05-2018
Notification of the panel of Auditors to certify the Metering and Billing System of telecom service providers.
Publish Date
11-02-2018
Consumer Education Workshops by Service Providers for the Year 2017-18
Publish Date
04-12-2017
Consumer Education Workshops by Service Providers for the Year 2016-17
Publish Date
13-01-2017
Online Telecom Consumer Complaints Monitoring System
Publish Date
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S. NoSubjectPublish DateDownload/Details
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1List of Blackout days for Calendar year 202427-02-2024
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2List of Blackout days for Calendar year 202322-02-2023
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3List of Blackout days for Calendar year 202204-02-2022
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4List of Blackout days for Calendar year 202108-02-2021
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5List of Blackout days for Calendar year 202005-02-2020
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6Consumer Education Workshops by Service Providers for the Year 2019-2018-04-2019
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7List of Blackout days for Calendar year 201906-02-2019
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8Consumer Education Workshops by Service Providers for the Year 2018-1929-05-2018
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9Consumers Handbook on Telecommunications-2018 (Hindi Version)05-05-2018
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10Consumers Handbook on Telecommunications-2018 (English-Version)04-05-2018
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11Notification of the panel of Auditors to certify the Metering and Billing System of telecom service providers.11-02-2018
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12List of Blackout days for Calendar year 201809-02-2018
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13Consumer Education Workshops by Service Providers for the Year 2017-1804-12-2017
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14List of Blackout days for Calendar year 201717-02-2017
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15Consumer Education Workshops by Service Providers for the Year 2016-1713-01-2017
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16Migration between plans and billing platform16-08-2016
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17List of Blackout days for Calender year 201629-02-2016
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18List of Blackout days for Calender year 201502-03-2015
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19Consumer Outreach Programme - Presentation03-12-2014
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20Termination of Service within 7 days.
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21Provision of value added service without explicit consent
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22Charging for Calling line identification presentation (CLIP) facility related
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23To provide hard copy of telephone bills to the consumers-reg
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24Deactivation of Value Added Services (VAS) through 155223
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25Charging for Calling line identification presentation (CLIP) facility related
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26Processing fee for talk time top up recharge
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27Processing fee for talk time top up recharge
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28Consumers’ Handbook on Telecommunications-2015 (Telugu Version)
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29General guidelines to all Access Service Providers regarding Levying of separate charges for rectifying defects in network and visiting charges from the consumers.
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30Consumers’ Handbook on Telecommunications-2015 (Bengali Version)